Shipping policy

Updated July 29, 2020

 

You are responsible for inspecting all products you receive from us for any damage or other issues upon delivery. In addition, You are solely responsible for determining the freshness of the products you receive. If You have any reason to believe that any product in your delivery is not suitable for consumption, contact us at info@littlebitesize.com and discard the item. To maintain the quality and integrity of the products, you must immediately place your items in the freezer all perishable products upon delivery and follow the instructions on refrigeration and food safety, which can be found at https://www.foodstandards.gov.au/. Failure to follow safe food handling practices and temperature recommendations may increase the risk of foodborne illness.

If You are not at home when Your products arrive, the courier will generally leave the package for You at Your door. Our products are packaged with insulated liners and gel packs and will typically remain fresh for up to 12 hours after your delivery, but depending on the season and temperature in Your geographic area at the time of delivery, and other factors outside of our control, advance planning by You should be made for proper storage of your products prior to consumption. Any individual at the delivery address who accepts a delivery from us is presumed to be authorized to receive such delivery. In cases in which You have designated an alternative receiver, such person shall accept the delivery under all of the same terms and conditions that would apply had You accepted the delivery Yourself.

In the case of inclement weather or other events beyond our control that interfere with our ability to deliver Your order, we will attempt to deliver Your order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. You recognise that we utilise third-party delivery services such as Sherpa to deliver our products, and that delivery issues are outside of our control.

We design our products to remain fresh for a specified period of time under proper storage conditions. Our products must be consumed within 6 months of delivery (if stored in a freezer as specified). These instructions should be strictly followed and products should be discarded after that time.

Contact us 
If you have questions about these Terms, please e-mail us at info@littlebitesize.com